RETURNS
>Holiday Season Return Policy
>Standard Return Policy
>How to Make a Return
>Exchanges
>Bulk Orders
>Defective or Damaged Goods
Holiday Season Return Policy
DiscountLuggage.com will ensure that every customer is 100% satisfied. We offer a Money Back Guarantee on unused* merchandise through January 31, 2010. If for any reason you are not satisfied with the item you purchased, simply send it back to us. You can ship the item(s) via any carrier of your choice. Unfortunately we are unable to pay for any return shipping fees.
*Returned goods must be in the same condition that you received them. Used products are non-refundable. DiscountLuggage.com maintains the right to refuse refunding customers for products that are returned in used condition.
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Standard Return Policy
DiscountLuggage.com will ensure that every customer is 100% satisfied. We offer a 30-Day Money Back Guarantee on unused* merchandise. If for any reason you are not satisfied with the item you purchased, simply send it back to us. You can ship the item(s) via any carrier of your choice. Unfortunately we are unable to pay for any return shipping fees.
*Returned goods must be in the same condition that you received them. Used products are non-refundable. DiscountLuggage.com maintains the right to refuse refunding customers for products that are returned in used condition.
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How to Make a Return
1. Contact us at 800-551-7090 for a return authorization number and the appropriate warehouse address for your particular return.
2. Package and send your item(s) via any carrier of your choice. Please be sure to write your authorization number on your package label. We are unfortunately unable to pay for any return shipping fees.
Upon receipt of the item(s) DiscountLuggage.com will process your return expeditiously. Original shipping charges are non-refundable.
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Exchanges
For exchanges, we ask that you initiate a return following the return procedure above and simply place a new order for the desired item(s) to enable the most timely receipt of your new order.
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Bulk Orders
For bulk orders and orders of large quantities we ask that you contact us regarding the possibility of returning an entire order made in large quantities. Most bulk orders are non-refundable.
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Defective or Damaged Goods
Please contact us immediately if your DiscountLuggage.com purchase arrives
in defective or damaged condition. Items that arrive in defective*
or damaged condition will be replaced immediately.
*Defective merchandise is covered for 30 days by DiscountLuggage.com. After
that time please refer to the manufacturer for warranty service.
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