ORDERING
> Ordering Help
> Ordering by Phone, Fax, or Mail
> Payment Methods we Accept
> Low-Price Guarantee
> Sales Tax
> Receipts and Packing Slips
> Cancelling or Changing an Order
> International Orders
Ordering Help
To find the item you're looking for, you can browse by brand or product
type using the navigation bar above. When you find an item you would
like to purchase, select the color you would like, and click the "Add
to Cart" button. You will then be directed to your "Shopping
Cart". After adding an item to your cart, if you would like to
continue shopping and add other items to your order, click on the
"Continue Shopping" button. At any time you can remove items
from your cart, change the amounts of products selected, or simply
review the details of each item. You will find a link to your Shopping
Cart on the upper right hand corner of every page. When you are finished
shopping and would like to "Check Out", or complete your
order, simply click the "Checkout" button in
your cart and you will be guided through the secure checkout process
which will ask you for your shipping address, billing address, and
payment information. If you need further assistance with our online
ordering process, please do not hesitate to call us toll-free at 1-800-551-7090.
We can help you through the process or take your order over the phone.
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Order By Phone
If you'd prefer to place your order over the phone, call us toll-free
at 800-551-7090. One of our experienced sales associates
will be glad to assist you in placing an order or answer any questions
you may have.
Customer Service Hours
Monday-Saturday, 10am - 6pm PST
Sunday, 10am to 5pm PST
Faxing
Your Order
If you'd prefer to fax us your order please call 800-551-7090 for instructions.
Include these items in your fax:
- Name
and address
- Credit
card number and expiration date
- Phone
number (day / night)
- Ship
to address
- Items
to be shipped
- Prices
quoted
- Signature
Ordering
by Mail
To place an order by mail* simply send a check or money order for
the total amount of your order. Be sure to include the following:
- Name
and address
- Phone
number (day / night)
- Ship
to address
- Items
to be shipped
Mail to:
DiscountLuggage.com
9451 Irvine Center Drive
Irvine, CA 92618
* Orders placed by mail will be shipped upon check approval (may take
up to ten days)
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Payment
We accept Visa, MasterCard, Discover, & American Express. Simply enter the credit card number with the expiration date when prompted in the checkout process.
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Low Price Guarantee
DiscountLuggage.com always guarantees the lowest prices on all the products we sell. To be sure you get the best deal, we provide a price guarantee. DiscountLuggage.com is exactly where you would expect to find the lowest prices on a variety of luggage, briefcases and other travel related merchandise. We guarantee that our prices are competitive! In most cases we'll gladly match any online advertised price for in-stock items at the time of your purchase. Before placing your order, please call us toll free at 800- 551-7090 and we'll gladly verify any advertised price(s) for the exact same merchandise offered by other authorized online retailers.
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Sales Tax
Sales tax is only charged on orders being shipped to CA. A 8.75% sales tax will be applied to these orders.
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Receipts & Packing Slips
All orders will be sent a confirmation e-mail shortly after the order
is placed. Please print or save the order confirmation email
for your records. The order confirmation will serve as your
proof of purchase. DiscountLuggage.com will include a receipt and an invoice copy/packing slip with your order. If you have misplaced
your order confirmation or require a duplicate receipt, simply login to your profile/account and select the order in your order history to view and print. You may also contact
us. Duplicate receipts can be sent via e-mail, fax, or U.S. Mail.
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Cancelling your Order
DiscountLuggage.com will cancel your order if your request is made before
the item has shipped from our warehouse or the order has been sent
to one of our vendors. Because many of our items ship the same day
they are ordered to ensure a timely shipment, it is neccessary that
you call us within a few hours of placing your order should you decide
you'd like to cancel your order. We will make every attempt to cancel
your order, but we can not guarantee we will be able to stop processing.
Changing Your Order
In order to make changes to your order, we will either cancel your
order and place a new one or simply edit your existing order to remove/add items, expedited shipping charges, etc. Because many of our items ship the same
day they are ordered to ensure a timely shipment, it is neccessary
that you contact us within a few hours of placing your order should you
decide you'd like to change your order. We will make every attempt
to change your order, but we can not guarantee we will be able to
stop processing. Should you receive an item you do not want, don't
worry, you can return it and place a new order for the item
you'd like instead.
Customer Service
800-551-7090
info@discountluggage.com
Hours
Monday-Saturday, 10am - 6pm PST
Sunday, 10am to 5pm PST
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International Orders
DiscountLuggage.com does not currently ship orders outside of the U.S.
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